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Frequently
Asked Questions
Do you
rent gowns?
Yes we do.
Please contact us to check availability on 01473 400338 or rental@annaccasion.s5.com
How do
I order online?
You go through
the site and find the products you want.
Make sure you choose the right colour and size and click on "Add
to basket" a small notification should pop up to confirm
your purchase.
Once you are finished you can click on "Checkout now"
and this will prompt you for your address details.
Click to move to our secure server and leave the card details.
Once we receive your order we will send a confirmation by email.
Your order will be despatched within the week, unless specified
in your confirmation.
If you need something urgently please let us know as soon as possible
I do not
have a credt card, how else can I order?
You can ring
us during normal office hours on 01473 400338 and we can take
your order over the phone. You can send us your order through
the post, and include a cheque or postal order. We will contact
you to confirm your order before sending any goods out.
Where do
you ship to?
We send all
orders via Recorded Delivery within the UK. We can also send goods
via a Business Post for a small extra cost. Please contact us
for details of delivery to other countries. Due to instances of
fraud we do not ship to Indonesia, Romania, or Africa.
What if
the item does not fit?
We want you
to be completely satisfied with your purchase. If you are not
satisfied, please contact us immediately and we shall arrange
either an exchange or a refund. You must return the garment at
your own expense, and we suggest that you use Recorded Delivery
as we cannot accept any responsibility for items lost in the post.
Do you
have a shop where we can try items on?
Yes we do.
The shop is situated at :
46-50 Grimwade
Street
Ipswich
Suffolk
IP4 1LP
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